​Reader Assistant (Late Shifts)

Salary £26,382 – 28,049 per annum (including London Allowance)

London

Permanent, onsite 4 days a week

28h per week, predominantly evening shifts to 11.30 pm each week and weekends

Sue Hill Recruitment Ltd are delighted to be working with SOAS as they are looking to recruit a Reader Assistant.

The post holder will be expected to work flexibly to deliver a range of core tasks in support of the front-of-house services in the library. The post holder will contribute to the development of outstanding reader services for all those who use the library, with a strong focus on providing excellent customer service.

As part of a team of Reader Assistants, the post holder will be responsible for planning and prioritising their work and, where appropriate, the work activities of a team ensuring that targets/deadlines are met. They will also be required to propose and implement improvements to current working methods/practices.

The role is worked on a 4 weekly shift pattern of weekdays and weekends (3 in 4 weekends) hours are weekdays 3:30pm – 11:30pm and weekends 2:30pm – 10:30pm.

Main responsibilities:

·Clearing, tidying, sorting, shelving and re-shelving material throughout the Library

·To work on all Library service points in line with service need providing excellent

·To receive and answer queries from Library users in person or remotely, guiding users as required to the appropriate physical or electronic resource or referring complex enquiries to other colleagues as required, including to the Access & Discovery and Special Collections teams.

·To assist and source learning materials for Library users requiring assistance, in line with student SIPs and Library policies. 

·To process inter-library loan requests, DCS requests and contribute to digitisation projects e.g. scan and photocopy items 

·To participate in Library tours, induction visits and general user education as required. 

·To participate in and contribute to the planning and execution of collection management projects in all areas of the Library collections, including fetches from the collections, withdrawal, relegation and weeding of the collections, and stock moves in the Library and to off-site locations, inventory and weeding 

·To collate statistics as required and to prepare simple reports based on those statistics. 

·Update library catalogue and produce basic reports on items shelved.

·From time to time, this post will be required to undertake any other duties asked for, as appropriate within their competence, by section managers and team leaders, and the Director of the Library. For example, providing cover for a student facing service-desk, and undertaking evening and weekend duties.

General

·At all times carry out their responsibilities with due regard to the School’s Respect at SOAS statement and adhere to and promote the School’s Equality and Diversity policies

·With support from the Health & Safety Manager, act as a Departmental Safety Representative in accordance with the School's Health & Safety Policy, including managing the Department's risk assessments (such as Display Screen Equipment, Overseas Travel, etc.), encouraging staff to undertake mandatory health and safety training, assisting in the recruitment of first aiders and fire wardens and acting as a first point of contact for staff on any health and safety concerns

·Ensuring that policies and procedures relating to health and safety at work are adhered to at all times. In addition, ensure professional and quality service standards are maintained and applied for the benefits of staff and students in the Library directorate

·The post holder must carry out their duties in line with the requirements of the Data Protection Act and other regulatory frameworks

·The post holder must abide by the requirements of the School’s IT policies